Privacy Policy & Terms and Conditions
How Rising Sun Air handles information submitted through its website and the general terms that apply when you use the website and request our services.
Last Updated: November 5, 2026
Privacy Policy
Rising Sun Air (“Rising Sun Air,” “we,” “us,” or “our”) respects the privacy of customers, website visitors, and people who contact us. This Privacy Policy explains how we collect, use, disclose, and protect personal information provided through www.risingsunair.com and our business interactions.
1. Information We Collect
We may collect information you choose to provide when you:
- Request an HVAC service, estimate, or appointment;
- Complete a contact or booking form;
- Contact us by phone, email, text message, or another channel;
- Provide information about a home, business, HVAC system, or service issue; or
- Otherwise communicate or do business with us.
Depending on your interaction, this information may include your name, phone number, email address, service address, preferred appointment time, details about your HVAC equipment or service needs, communications you send us, and information related to a service request. If a payment is made, payment details may be handled by the payment processor used for that transaction.
Our website or service providers may also collect technical information such as browser or device data and website usage information, where those tools are enabled.
2. How We Use Personal Information
We may use personal information to:
- Respond to questions and service requests;
- Schedule, confirm, and provide HVAC services, estimates, or appointments;
- Send service-related updates and follow up on your request;
- Maintain business, service, and transaction records;
- Operate, maintain, and improve our website, services, and customer experience; and
- Comply with applicable legal requirements and protect our rights and operations.
4. Information Submitted Through Forms
Information submitted through forms on our website may be used to respond to your inquiry, arrange an estimate or appointment, provide requested services, and communicate with you about your request.
5. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, resolve disputes, or enforce agreements.
6. Data Security
We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. No method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Privacy Choices
You may contact us to ask about personal information you have provided or request that it be corrected or updated, subject to applicable legal and business recordkeeping requirements. You may also opt out of marketing communications as described in the message you receive. Service-related communications may still be sent when needed to respond to a request or provide a service.
8. Third-Party Services and Links
Our website may use third-party services to support website functionality, online booking, communications, analytics, payment processing, or other operations. For example, booking links may direct you to a third-party scheduling service. Those services handle information under their own privacy terms. Our website may also link to other websites; Rising Sun Air is not responsible for the privacy practices, security, availability, or content of independent third-party websites.
Terms and Conditions
By accessing or using the Rising Sun Air website, you acknowledge and agree to these Terms and Conditions. If you do not agree, discontinue use of the website.
9. Website Use
The website is provided for informational and business purposes. You agree to use it only for lawful purposes and in a way that does not interfere with its operation, security, or accessibility.
10. Service Information
We make reasonable efforts to keep descriptions of our HVAC and home performance services accurate. Services, pricing, promotions, availability, and other information may change without notice. Information on the website is general and does not guarantee that a particular service is suitable or available for every property or situation.
11. Service Requests, Estimates, and Appointments
Estimates and service recommendations may be based on information you provide and may require confirmation after inspection or evaluation. Appointment availability and service timing may vary by location, workload, parts, weather, and other operational factors. Any appointment or estimate is subject to confirmation and to the terms communicated to you by Rising Sun Air.
You are responsible for providing accurate contact details, service address, and relevant information about the equipment or issue so we can respond to your request.
12. Website Content
Unless otherwise indicated, content on this website, including text, graphics, branding, photographs, and other materials, is owned by Rising Sun Air or used with permission. You may not reproduce or distribute it for commercial use without prior written permission.
13. Disclaimer and Limitation of Liability
The website and its content are provided on an “as available” basis. Although we make reasonable efforts to keep information accurate and current, we do not guarantee that all website content will always be complete, current, uninterrupted, or error-free. To the extent permitted by law, Rising Sun Air disclaims liability for losses arising from use of or inability to use the website. This section does not limit rights that cannot be limited under applicable law.
14. Changes to This Policy and Terms
We may update this Privacy Policy and Terms and Conditions from time to time. Changes will be posted on this page with a revised “Last Updated” date.
15. Contact Us
For questions about this Privacy Policy, these Terms and Conditions, or how Rising Sun Air handles personal information, please contact us through the contact form on www.risingsunair.com.